• Introduction
• Consultation
• Graphic Design
• Content Management
• Service Levels
• Get Started

graphic design + content management + SLA = ROI

	Standard SLA	Enterprise SLA
Graphic Design
Creative Brief	Yes	Yes	The graphic design process begins with the creative brief which will provide guidance to the designer based on your preferences and responses.
Design Compositions	2	3
Reiterations	1	Unlimited
Flash / Multimedia	No	Yes
Photography	Stock	Stock/Commissioned
KVWEB Content Management System
Unlimited Pages	Yes	Yes	KVWEB's suite of tools provides all of the tools needed to build and maintain a rich, standardized web presence that delivers timely, well-formed content.
Uploads	Yes	Yes
Users	3	Unlimited
WYSIWYG Editing "What-You-See-Is-What-You-Get"	Yes	Yes
Database	MS Access	MS SQL Server
Multiple Websites	No	Yes
E-commerce	No	Yes
Employee Training
# of Employees	Up to 3	Up to 20	Once the chosen design has been converted into a KVWEB compatible template and existing content flowed, training can begin.
Method	Teleconference	Onsite 1
Ongoing	Billable	Included
Additional Services
Web Hosting	Yes	Yes	KVWEB allows users to customize meta tags and exhibit "best practices" for search engine optimization.
Managed Backups	Yes	Yes
Firewall	Yes	Yes
Search Engine Optimization (SEO)	Initial	Ongoing
Customization	1 hr/month	3 hrs/month
Statistics Reporting	Weekly	Weekly & Real-time
1 Client may incur expenses if long-distance travel for on-site training is required. Client has option to choose teleconference training to avoid this expense.