
KVENTURES Service Level Agreements ("SLAs") are contracts that cover the full cycle of web development for 12 equal monthly payments. This unique approach allows more businesses to bolster their Internet presence with an original, professionally designed website that is 100% updateable through a suite of rich content management tools.
graphic design + content management + SLA = ROI

Please use the following matrix to review our service level agreements.
Questions? Call 877.623.2501 to speak with a representative or submit your inquiry online.
|
Standard SLA
|
Enterprise SLA
|
|
| Graphic Design |
| Creative Brief |
Yes |
Yes |
The graphic design process begins with the creative brief which will provide guidance to the designer based on your preferences and responses. |
| Design Compositions |
2 |
3 |
| Reiterations |
1 |
Unlimited |
| Flash / Multimedia |
No |
Yes |
| Photography |
Stock |
Stock/Commissioned |
|
| KVWEB Content Management System |
| Unlimited Pages |
Yes |
Yes |
KVWEB's suite of tools provides all of the tools needed to build and maintain a rich, standardized web presence that delivers timely, well-formed content. |
| Uploads |
Yes |
Yes |
| Users |
3 |
Unlimited |
| WYSIWYG Editing
"What-You-See-Is-What-You-Get" |
Yes |
Yes |
| Database |
MS Access |
MS SQL Server |
| Multiple Websites |
No |
Yes |
| E-commerce |
No |
Yes |
|
| Employee Training |
| # of Employees |
Up to 3 |
Up to 20 |
Once the chosen design has been converted into a KVWEB compatible template and existing content flowed, training can begin. |
| Method |
Teleconference |
Onsite 1 |
| Ongoing |
Billable |
Included |
|
| Additional Services |
| Web Hosting |
Yes |
Yes |
KVWEB allows users to customize meta tags and exhibit "best practices" for search engine optimization. |
| Managed Backups |
Yes |
Yes |
| Firewall |
Yes |
Yes |
| Search Engine Optimization (SEO) |
Initial |
Ongoing |
| Customization |
1 hr/month |
3 hrs/month |
| Statistics Reporting |
Weekly |
Weekly & Real-time |
1 Client may incur expenses if long-distance travel for on-site training is required. Client has option to choose teleconference training to avoid this expense. |